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Privacy Policy
Electric Owl Ltd. understands that your privacy is important to you and that you care about how your information is used and shared. We respect the privacy of visitors to the website and users of our services. We will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.
This Policy applies to the use of any and all data collected by us in relation to your use of the website and our services. Please read the Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of the website. If you do not accept and agree with this Privacy Policy, you must stop using the website immediately.
You can visit our website without disclosing any personally identifiable information about yourself. Please note that we use cookies and collect other non-personally identifiable information about your browsing activity. You can decline non-essential tracking.
If you do submit personal information by ordering products, services or completing a web form, for example, we will only use your personal information to support your continuing relationship with Electric Owl Ltd.
About us
Electric Owl Ltd owns and operates www.electricowl.co
We are a limited company registered in England and Wales under Company Number 15353446. Our registered address is Electric Owl at 24 Silver St, Bradford-on-Avon BA15 1JZ
You can contact us at hello@electricowl.co
What Data Do We Collect?
Most of the personal information we process is provided to us directly by you so we can provide you with an agreed service.
We will also collect data about your home during an in-person or remote survey. We also collect information about your home via online platforms.
Some data will be collected automatically by the website. This include Google Analytics. Google utilises the data collected to track and examine the use of the website, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualise and personalise the ads of its own advertising network.
Some data will be collected when you voluntarily submit it and consent to us using it for marketing or services.
We may collect some or all of the following data:
- Name, date of birth, email address and telephone number
- Billing and postal address
- Information about your preferences and interests
- Information about your property, its dimensions, how it was built, condition, and features which relate to its use of energy.
- Financial information related to transactions
- IP address and information about your browser
If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
Non-personal Identifying Information
We may also collect non-personal identifying information about your visit to our website based on your browsing activities. This helps us to manage and develop the website and our services.
From time to time, if you consented accordingly we may also store and use your information to contact you for market research, marketing, information and customer service purposes. We may contact you by email, phone, mail or social media platforms as indicated by you.
Under the UK General Data Protection Regulation (UK GDPR),the lawful bases we rely on for processing this information is your consent. You are able to remove your consent at any time. You can do this by contacting us at hello@electricowl.co
How we store your personal information
Your information is securely stored. We may keep your personal information for up to 7 years. We will then dispose your information by deleting your data.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at hello@electricowl.co if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at hello@electricowl.co
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
January 2024