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What is a Heat Pump Plan?
Clear, actionable advice on how to upgrade your home.
A personalised plan that guides you step-by-step.
£95 limited offer
Heat Pump Plans from £95 £285
Save at least £190 thanks to funding currently available from the West of England Combined Authority and Retrofit West.
66% off in Bristol, Bath and the surrounding area.
Discount applied when you book a survey.
what is a heat pump plan?
survey
A trained assessor uses augmented reality to create an accurate plan of your home.
We look at how each room retains heat and your existing heating system. We include your home improvement plans.
plan report
Its your personalised guide to getting an air source heat pump.
The step-by-step action plan helps you get your home ready for low temperature heating. The easy-to-read report will make you feel confident and clear on what to do next.
free on-going support
We can answer your questions and help you take action in a 1-2-1 follow-up consultation.
An introduction to a recommended installer that is right for you. Help evaluating your quotes.
Plus, we're on hand to help you evaluate your installer quotes.
how it works
book survey
A quick form to arrange your home visit
home visit
A trained assessor surveys your home
your plan
Get your Heat Pump Plan in 1 week
plans from £95
We charge a flat fee based on the size of your home.
In the West of England with a Retrofit West voucher:
1-2 bed: £95 £285
3-4: £115 £345
5+: £145 £395
Includes free on-going support.
everything you need to know
What do I get with a Heat Pump Plan?
Your home
The survey of your home & heating
- Floor plan
- Heat loss
- Existing heating
- Distribution pipework
Your heat pump
The heat pump for your home
- Specification & performance
- Hot water sizing
- Costs & grant eligibility
- Bill and carbon savings
Installation
Changes to your home
- Space & location
- Radiator upgrades
- Noise assessment
- Issues & risks
Action plan
What to do next, step-by-step
- Getting your home ready
- Fit with home improvements
- Other energy improvements
- Finding an installer
Retrofit West
What is Retrofit West?
Retrofit West is a newly formed Community Interest Company (CIC) that is helping homeowners in the West of England to make their homes more comfortable and energy efficient.
Funded by the West of England Combined Authority, their goal is to make it easier for us to cut the carbon emissions that come from our homes. If you live in the West of England - which covers Bristol, Bath & North East Somerset and South Gloucestershire - then you can benefit from their help.
In addition to funding home assessments - including our Heat Pump Plans - Retrofit West also offer a free advice service and phone line. They can signpost available grants and support schemes for example.
What is a home assessment voucher?
You get up to £250 off a home assessment.
Retrofit West’s vouchers help cover the cost of a home assessment. So you can get expert advice about energy efficiency and heat pumps for less.
The voucher is worth £250 or two-thirds of the costs of the assessment. Whichever amount is lower. That’s up to 66% off.
Heat Pump Plans from £95 with a home assessment voucher. Save more than £190.
We apply the discount when you book a survey. Share your voucher code and we do the rest.
Who is eligible to apply for a home assessment voucher?
If you live in the West of England, then you’re eligible!
All homeowners in Bath & North East Somerset, Bristol and South Gloucestershire can apply. Unfortunately, the vouchers are not available in North Somerset.
How do I apply?
Applying for a home assessment voucher is easy.
- Fill out Retrofit West's simple form.
- Choose Electric Owl as your provider.
- Receive your voucher by email.
When you book an Electric Owl survey, we’ll ask for your voucher reference number. We’ll discount your Heat Pump Plan automatically. That’s it!
It takes less than 2 minutes to apply for a voucher.
How long will the funding be available?
The West of England Combined Authority has invested £10 million in retrofit schemes. That includes Retrofit West home assessment vouchers as well as other schemes. There are other projects tackling green skills and small businesses, for example.
Retrofit West has funding for 20245 and 2025. The home assessment vouchers can be stopped by Retrofit West before then if they run out of budget.
Expect great, not just good
360%
hyper-efficient heating
6x
lower carbon emissions
20%
cheaper than a gas bill
We currently offer services in the West of England, North Somerset and Wiltshire. That includes Bath, Bristol, Warminster and surrounding areas.
We’re planning a national service. Join the mailing list to get notified.
We’re able to offer an amazing discount with the help of Retrofit West vouchers. To be eligible you need to live in the West of England area.
As well as booking your Electric Owl survey, fill in the Retrofit West form. Choose Electric Owl as your provider. It takes less than 2 minutes.
Click here if you don’t live in the West of England.
Read our guide to choosing the right home energy advice service for you. Retrofit Assessment vs Heat Pump Plan
The short answer is that a retrofit assessment won’t help if you want a heat pump. But it's the right choice if you only want to insulate your home.
We want to know about your home improvement plans and how a heat pump fits in.
You can tell us about your home, like insulation-levels and how much you pay for heating, but that’s optional.
You can cancel or reschedule your Heat Pump Plan up to 72 hours before the survey is due to take place.
Its non-refundable less than 72 hours before the survey is due to take place. The Plan cannot be returned.
Contact us to reschedule your survey.
We charge a flat fee based on the size of your home. In the West of England with a Retrofit West voucher:
1-2 bed: £95 £285
3-4: £115 £345
5+: £145 £395
That includes free on-going support.
We may change an additional fee if your home is especially large or complex. It allows us extra time to complete the survey. If that sounds like your home, contact us.
In most cases, yes. It might not be possible in some homes with unique types of construction or specific historic features. Contact us if you want to check.
The survey is undertaken by trained Domestic Energy Assessors.
The room-by-room heat loss assessment, noise assessment and heat pump performance estimate is undertaken to MCS standards, the recognised standard for heat pumps and installers.
Heat pumps decoded
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